Ordering Process

To order your show choir costumes, please complete our full order form and email it to [email protected] or fax it to 515.864.0011.  Dornink will confirm your style, fabric and color choice.  Complete sizing information must be received before orders are put into production.  To discuss your custom costumes with a designer, call 515.255.7528 or email [email protected].

To order fabric, please complete our  fabric order form.

Payment
Dornink requires a 50% deposit on all orders before shipping.  Purchase orders can be used to begin production on custom apparel or ordering on Ready to Wear.  No costumes will be shipped without at least 50% deposit received.  The balance may be paid upon receipt of garments.  Dornink accepts checks and all forms of credit cards. 

Pricing
Custom garment prices are based on orders of 20 pieces or more.  Ready-to-wear prices are based on orders of 6 pieces or more.  Prices may increase if ordering fewer than the minimum.  

Lead Time
All custom garments are made to order, which take a minimum of 6-10 weeks for production.  Rush fees may be applied to orders with shorter lead times.  Ready to Wear garments are subject to availability but can usually ship within 7 business days.  Dornink is not responsible for delays due to weather, shipping conflicts or unforeseen situations.    

Custom Styles
Work with our design team to create a unique look for no additional fee when ordering 20 garments or more.  A design fee of $100 will be applied to custom designs with fewer than 20 pieces.  Please allow an additional 4-6 weeks for custom styles.  All patterns developed and manufactured by Dornink are the exclusive property of Dornink.  

Ready-to-Wear
Ready-to-Wear dresses and suits are not produced directly by Dornink. We have no control over the size, color and availability of the garments.  Availability of styles and sizes can change daily so please move quickly once you have decided on a style.  Ready-to-Wear dresses come AS IS. Some styles may be shorter than others.  Dornink is happy to offer alterations on Read-to-Wear. Please contact Dornink for specific alterations and pricing.

As our Ready-to-Wear is ordered from wholesale vendors.  We do not keep stock on them.  We recommend placing your full order all at once to guarantee you get the sizes you need.  Ready-to-Wear styles are non-stretch and run true to the measurements listed for each style.  We do understand that many schools would like to fit the dresses before ordering for their entire choir.  We are happy order up to 3 sizes of one style to help with fitting for your choir.  Please place your bulk order as quickly as possible once you have fit your students, however Dornink cannot guarantee that all sizes will still be available.  In the event that your style is no longer available or you change your mind, the sample pieces can be returned for a refund.  Shipping costs are non-refundable.

Up to 3 samples may be ordered for sizing and styling.  Samples ordered are the cost of the dress plus $15 for shipping.  All samples ordered must be paid by credit card.  Once samples are returned, your card will be refunded, minus shipping.  

Extra Support

The Zipper Guarantee
As the trend in show choir apparel has changed over the years, Dornink has strived to move with the trend and find amazing beaded dresses at affordable prices.  In order to achieve this, we source dresses from various vendors that buy directly from China or India.  Since Dornink is not directly involved in the production of these dresses, we cannot always guarantee the zipper quality.  We understand that costumes and zippers need to be sturdy and last throughout the entire show choir season. Therefore, we will happily replace any broken zipper, free of charge, on Dornink Ready to Wear or Custom apparel for a full year.  Replaced zippers will be YKK invisible or regular zippers.  Please allow 2 weeks for sewing and shipping.  If you are under a time crunch, Dornink will mail you a zipper for replacement.

How to Size

Sizing Garments
Dornink provides sizing garments in either stretch fabric or non stretch.  Sizing garments are billed at $150 per set and are refundable once returned.  

Fit Samples
Fit garments are the best way to determine size on Women’s Groups.  The fit garments in the correct fabric will be billed at the price of your production garment and should be included in the total number of pieces ordered. Fit garments are not returnable.  Please allow an additional 2-4 weeks for fit garment production

Sizing
Custom garments are made to Dornink’s standard measurements and some alterations may be needed.  Each style fits differently depending on the chosen fabric.  Ready to Wear garments are all sized differently.  Please see sizing chart accompanying each style.  Please don’t hesitate to contact  Dornink with sizing questions.    

Returns
All custom garments are made to order and all Ready-to-Wear garments are ordered specifially for your school, therefore ALL SALES ARE FINAL.  Please check your order upon receipt.  Any damaged products or garments must be claimed within 72 hours.  Items will either be exchanged or repaired.

Shipping

UPS ground – 7% of order (minimum of $15)
UPS 3 day – 8% of order
UPS 2 day – 9% of order
Next Day – 13% of order
**all shipping costs are subject to change and must cover UPS costs